Ellagic Acid is a powerful antioxidant polyphenol naturally found in red fruits such as pomegranate, raspberries, blackberries, and strawberries, as well as in some nuts.

In ELLAGENIX formulas, it is included as one of the key active ingredients that support the skin's natural defense mechanisms.

Liposomal delivery systems help to protect the stability of active ingredients and support their more effective utilization by the skin.

Currently, our sales are exclusively conducted through our official website (online). When our physical points of sale become active, we will announce it to our newsletter subscribers and on our social media accounts.

We process messages received between 09:00 and 18:00 on weekdays in order of priority. The typical response time for emails and calls from the Marketing Department is within the same business day or at most one business day; it may be slightly longer during busy periods.

Write to info@ellagenix.com with your order number and contact information or reach us at Marketing Department line 0 (544) 940 66 49. You can track your shipping and delivery status through the same channel.

Yes. Stock replenishment is done periodically. You can follow our store page and social media accounts for current stock availability.

ELLAGENIX products have been developed to be compatible with the skin barrier and suitable for daily use. They are suitable for normal, dry, oily, and combination skin types.

Every skin is unique. If you have very sensitive or allergy-prone skin, we recommend testing the product on a small area, such as the inside of your arm, before initial use.

Certainly. You can contact the Ellagenix team for questions about your skincare routine or product selection.

Our team will be happy to assist you with product ingredients and usage routines.

ELLAGENIX products are for cosmetic purposes. They are not intended for diagnosis or treatment. If you have a specific skin health concern, we recommend consulting your dermatologist.

At the heart of ELLAGENIX formulas is Ellagic Acid, which stands out for its powerful antioxidant properties.

Our products also include, depending on the formula;

• NAD+ Complex
• PDRN
• advanced liposomal delivery technologies

as complementary active ingredients and technologies.

Our goal is to offer a scientific care approach that works together rather than relying on a single ingredient.

It is recommended to apply to cleansed skin twice a day, in the morning and evening. Regular use helps the skin benefit optimally from the skincare routine. For daytime use, we recommend using a suitable sunscreen to protect your skin from UV rays.

Yes. ELLAGENIX products are developed to be part of your daily care routine.

It is recommended to use them regularly according to the instructions on the product packaging.

We recommend storing your products in a cool, dry place, away from direct sunlight.

Keeping the cap tightly closed after each use will help maintain the formula's stability.

ELLAGENIX products are developed for cosmetic purposes. We recommend consulting your doctor before using any cosmetic product during pregnancy or breastfeeding.

No. Ellagic Acid is not among the photosensitizing active ingredients such as retinoids or AHA/BHA acids.

However, we recommend using a broad-spectrum sunscreen during the day as part of a healthy skincare routine.

Your orders are delivered to cargo within 1-2 business days. Depending on the shipping company's workload and your region, it usually reaches your door within 1-4 business days.

Return and exchange processes are carried out within the scope of Cancellation and Return Conditions and the Distance Sales Agreement. All you need to do is send us your request along with your contact information and order details. Our team will check for eligibility and provide you with step-by-step support. For more detailed information, you can review our Cancellation and Return Conditions page.

For your distance selling orders, you can request a return within the legal right of withdrawal period starting from the date you receive the product. The product must be unopened, unused, and in its original packaging with the label intact for the return review.

To initiate a return, you can email info@ellagenix.com with your order number and the subject line “Return”, or contact us on our hotline at 0 (544) 940 66 49.

For contract and return details, please review our Distance Sales Agreement and Cancellation and Return Policy pages.

Yes. The payment infrastructures used on our website are protected by current security protocols, and your card details are not stored on our systems.