Reach Us Easily
Contact Information
BARBAROS MAH. ÇİĞDEM SK. AGAOGLU MY OFFICE NO: 1 İÇ KAPI NO: 19 ATAŞEHİR / İSTANBUL
Marketing Department
Contact form
SUPPORT
How quickly will I receive a response through your contact channels?
We process messages received on weekdays between 09:00–18:00 in order of priority. For emails and calls received through the Marketing Department, the typical response time is within the same business day or, at the latest, within one business day. Response times may be slightly longer during busy periods.
Who should I contact regarding my order, shipping, or delivery?
Please email us at info@ellagenix.com with your order number and contact information, or contact our Marketing Department at +90 (216) 688 59 03. You can also track your shipping and delivery status through the same channels.
Do out-of-stock products come back in stock?
Yes. Restocking takes place periodically. For the latest stock availability, you can follow our store page and social media accounts.
PRODUCT & USAGE
Can I get advice on product usage or whether a product is suitable for my skin type?
Yes. Our formulations are based on scientific principles; you can direct your questions about product selection or skincare routines to our Marketing Department. Our products are not intended to replace medical diagnosis or treatment. If you have a specific skin condition, we recommend consulting a physician.
What active ingredients are used in ELLAGENIX products?
Ellagic Acid is at the core of our formulations. Supporting technologies such as NAD and PDRN complement the overall performance of our products.
Are the products suitable for daily use?
ELLAGENIX products are developed to be suitable for regular use and can be incorporated into your daily skincare routine according to the directions for use.
How should I store the products?
We recommend storing your products in a cool, dry place away from direct sunlight.
RETURNS & ORDER PROCESSES
What are your return and exchange conditions?
Returns and exchanges are subject to our terms and conditions and distance sales policy. Simply contact us with your contact information and order details; our team will review your request and guide you through the process step by step. You can also review the return policy page on our website for the latest information.
How can I submit a product return request?
For orders placed under distance sales, you may request a return within the statutory withdrawal period starting from the date you receive the product. During the return review, the product must be unopened and unused, with its original packaging and label maintained in appropriate condition. To initiate a return, email us at info@ellagenix.com with your order number and the subject line “Return”, or contact us at +90 (216) 688 59 03.
Are payments secure?
Yes. The payment infrastructure used on our website is protected by up-to-date security protocols, and your card details are not stored in our systems.